App Crashing?

If your app starts crashing upon launch, go to the Settings app on iPad and turn ON Safe mode under the Noteshelf 2 app tab.

When you enable safe-mode, the app will not crash anymore upon start.

After it opens up normally again, kindly send us the following :

-Any book/pdf file that has been crashing the app every time when you access it

-In-app email from the support tab under the gear icon so we receive some diagnostics form your device

That’ll help us identify and fix these crashes. Thank you for helping us with this.

Have more questions? Submit a request

6 Comments

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    FREDERIC BIE

    Hi,

    The APP spend 30 sec trying to open ... then crash.

    I've tried your solution, re install the app, shut down the ipad ...

    nothing is  ok...

    I have to buy your app for the MAC OS to recover my notes for my meetings...

    Fred

  • 0
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    ei

    I am getting the exact same problem after I upgraded to NoteShelf version 8.1.7.

    Edited by ei
  • 0
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    ei

    The crash problem with version 8.1.7 has been fixed with the recent update (8.1.8). Thank you the NoteShelf team for taking care of this.

    Edited by ei
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    Lorenasantana20

    thank you! my exam is sunday!!!! 

  • 0
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    Talia

    Hi, i have the Samsung tablet and my app is crashing and all my books are gone! The app is blocked, I don't know what to do please help me...

  • 0
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    Lydia

    i need help.. the apps crashing all time (Samsung tab S7+). I want re install apps, but now I must pay for..

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