Have you recently been facing the issue with a long wait time when the app opens up?
There is an error from the iCloud side which is causing this & we're working with Apple to resolve the same on a high priority basis.
They sent us some suggestions to help us understand what's going wrong with the iCould system & we’re looking forward to working with you to identify the root cause.
We need you to first install some profiles and then follow the below approach:
1. Install the iCloud Drive profile to the device
<https://developer.apple.com/bug-reporting/profiles-and-logs/?name=drive>
2. Reproduce the issue on the device and then capture the 'sysdiagnose' (pls take note that this will not help without first following step 1 above)
<https://developer.apple.com/bug-reporting/profiles-and-logs/?name=sysdiagnose>
Send us the captured sysdiagnose file via an in-app email (3-dot icon-Settings-Noteshelf Help-Compose icon-Send mail option) OR drop us an email to Noteshelf[at]fluidtouch.biz.
Once after sending us the sysdiagnosis file, pls try the solutions suggested here to fix the issue for now: https://noteshelf-support.fluidtouch.biz/hc/en-us/articles/30505571756569-Troubleshoot-iCloud-Sync-Related-Issues.
We deeply regret the inconvenience this issue has been causing to your workflow & look forward to providing a solution for this ASAP.
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